These terms and conditions govern your use of our website and the training courses we offer. Please read the terms in full before you use this Website and/or enroll in any of our training courses. If you do not accept these terms, please do not use our Website or enroll in our training courses. Using the Website implies that you accept these terms.

 

Note: We do occasionally update these terms so please refer back to them whenever you visit our website or enroll in our training courses.

SITE ACCESS

You will be able to access the majority of this website without having to register any details with us. However, particular areas of this website will only be accessible only if you have registered.

USE OF WEBSITE

You are permitted to use our website for your purposes and to print and download material from this Website provided that you do not modify any content without our consent. Materials on this website must not be republished online or offline without our permission.

The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

No part of this Website may be reproduced without our prior written permission.

ENROLLMENT IN A COURSE AND EXAMINATION OFFERED BY IOGS

For participating in an IOGS Online and/or Class Room Based Course and Examination, you would have to get registered through our portal https://www.iogs.org/enroll-a-course, would have to pay the relevant course fee through our payment gateway provider either PayPal, Stripe, or RazorPay.

 

USD is set as the primary payment method to enroll in the course, however, you will get the option to pay the course fee in your local currency as well. The currency conversion (if applicable) from USD to your local currency is made through www.xe.com.

Online Course & Examination (Enrollment and Learning Process)

If you get enrolled to study in an IOGS online course and examination, you will receive an enrollment confirmation email from IOGS to your email registered with us. Login credentials for online learning are sent within 24 hours of the course enrollment. After you receive the login credentials you would be able to use them to access the course you have enrolled in via IOGS learning management system (LMS).

 

You can watch a video tutorial by clicking here. to understand how to log in and access the course. After you log in to the LMS, you can study the course by going through the course materials in the LMS (i.e. course modules, videos, book, etc.) then take the quizzes to check your progress and understanding of the course materials, this will prepare you for the relevant examination.

 

You will have 30 days of access to study the course at your pace and convenience, then take the relevant examination anytime within this period. Consistent marks of 90% in the quizzes and a 100% course completion rate indicate you are ready for the exam. You can click here to watch a video tutorial to understand how you can take your online examination.

Notes:

  1. You must complete the course and take your online examination within 30 days of the course enrollment, failing to do this the LMS access gets expired, and an additional fee may be applicable to reactivate the course or exam access. The login credential gets disabled as soon as the online examination is completed.

Be sure to follow the following rules and guidelines while you take our PROCTORED-based online exam:

General Exam Rules:

  • There is a 45 minutes timer set for the exam, and the countdown will display the time remaining for you to complete the exam. When the timer runs out, the exam ends by default. After that, NO action is required.

  • If you drop this exam, it will not be submitted, and results will not be generated/published.

  • Once the exam is finished, it cannot be resumed.

The following are Considered Unusual Activities During the Exam

  • Our online exams are proctored-based, which means that your activities will be monitored and recorded. It is recommended that you follow the following rules and guidelines for a smooth exam experience;

    • Make sure you enable the web camera and the microphone for the exam proctoring.

    • Make sure you place yourself in the center of the exam screen/camera, and your face must be fully visible on the screen during the exam.

    • Make sure to take the exam in a quiet room with little or no disturbance, and the room is well lit.

    • Don’t leave your browser window and exam screen at any time when the exam begins.

    • Focus on answering the questions, and keep looking at the screen rather than moving your body, or turning your neck/eyes.

    • Don’t allow a person other than you on the screen, or nearby you.

    • Don’t talk, speak, or read out the questions loudly for anyone else for the sake of help.

    • You must not use or wear the headphone while the exam

    • Don’t keep your mobile phone in your hand or any other device nearby you, and make sure your mobile phone is switched off or in silent mode.

    • Don’t write or use paper, notes, or books while the exam.

    • We will only publish the exam result if it complies with the above rules/guidelines
       

If we discover a violation of the above rules, an email notification will be sent advising of the rule violation, the exam will not be processed/marked and the result will not be published. Those who break our established rules and instructions during the exam will not have the opportunity to retake the exam online and will have to take the exam at our training center.

The following are Considered Unusual Behaviours During the Exam

The following behaviors/actions with the web browser and/or device you are using for the exam are considered a violation of exam rules, which will lead to immediate suspension/termination of a running exam:

  • Minimizing the browser

  • Resizing the browser

  • Open a new tab

  • Open a new program

  • Taking a screenshot

  • Pressing Ctrl + C

  • Pressing Ctrl + V

  • Pressing Print Screen

  • Pressing F12


Prerequisites for the Exam

  • A good and stable internet connection (minimum 1.5 MBPS).

  • Activate/enable your web camera and microphone for the exam proctoring

  • Make sure you are using the latest browser (Chrome, Firefox, Safari, or Edge).

  • Check if your device is fully charged and/or plugged with the electricity.

  • You are taking your exam in a quiet place/room.

Cancellation or Class Transfer Policy of an Online Course

Once you get enrolled and pay the fee the online course can not be canceled and/or changed. All our online courses are NON REFUNDABLE and NON TRANSFERABLE.

Classroom Based Course & Examination (Enrollment and Learning Process)

All our classroom-based courses are scheduled in India and Overseas and are conducted in a hotel or IOGS-approved training center. If you get enrolled for an IOGS classroom-based course and examination, you will receive a confirmation email from training@iogs.org to your email id registered with us.

 

The email will contain your enrollment number and the course study material of the course you have enrolled for. The study material is to be used to prepare for the course/exam you have enrolled in.

 

You as a registered candidate for a classroom-based training/exam will receive venue details, training/examination date & time, along with the location map to participate in the course. The venue details are sent through email to a candidate email registered with us before 30 days of a course start. You would have to report and tell your enrollment number to IOGS representative at the venue/training center for participating in a scheduled course you have enrolled in.

You as a registered candidate participating in a classroom-based course must report yourself at the venue on the scheduled date and time for participating in the training/examination you have enrolled in. If you do not report or appear at the venue on the scheduled date and time for participating in the scheduled course, this is considered a NO SHOW, and no refund is provided in the case of NO SHOW.

 

Cancellation or Class Transfer Policy of a Classroom-Based Courses

In the event of cancellation by a candidate, the course fee is refunded less than a cancellation charge of USD100 of the total course fee. To transfer one class to another, the class transfer fee of USD100 of the total course fee paid by the candidate.

If the cancellation request received by a candidate less than 15 days of a class start, we reserve the right to retain the whole course fee. No cancellation and/or class transfer is done when a request received less than 15 days of a class start.

We reserve the right to alter the advertised training course(s) and/or examination schedule(s), which may include cancellation of an event or training course.

We reserve the right to alter or amend the advertised content of any course or examination without notifying a candidate in order to continuously provide a high-quality service or due to circumstances beyond our control.

When an event or classroom-based training/course is canceled, candidates with confirmed bookings/registration will be offered alternative dates (without any charge), if none can be provided then a full refund will be given to the candidate.

We will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the event/training and/or examination content and schedule including cancellation.

Accommodation

You are responsible for arranging your accommodation, transportation, and food by yourself, however, accommodation may be arranged at a reasonable price/cost.

EXAMINATION RESULT

Upon completion of an IOGS examination, you can check your result online using your enrollment number and name on our website https://www.iogs.org/exam_result. It takes 2 - 3 weeks to announce a result after examination.

IOGS issues a Certificate of Achievement and a Wallet Card to all successful candidates, the validity of the issued certificate would be for 3 years that can be renewed within 3 months of the expiry date by meeting the renewal requirements of IOGS Certification Scheme. All certificates issued from IOGS can be verified from https://www.iogs.org/student_verification. It takes 3 - 5 weeks to issue the certificate after the result announcement.

Failure notification is issued to an unsuccessful candidate. All unsuccessful candidates can re-take their examination within 90 days of the failure notification issue date. An additional re-take fee is applicable for re-seating the examination.

 

CERTIFICATE SHIPMENT/DISPATCH

We will notify you through email to re-confirm your address before we dispatch your certificate(s) and/or wallet card(s). We will also send a scanned copy of your certificate to your email registered with us before we dispatch the original to your address. Our normal certificate shipping method is through speed post, it takes 3 - 5 business days to deliver the shipment within India, and 10 - 15 business days to deliver the shipment overseas.

 

If you want us to dispatch your certificate with a shipping method other than speed post service such as DTDC or DHL, an additional shipment fee between 30 - 90 USD/shipment is applicable for the same. For more information on customized shipment, please send an email to training@iogs.org once you check your result. A shipment tracking number is provided to you through email as soon as we dispatch a certificate to your address.

Note: At IOGS we are always striving to incorporate new technologies into our learning system. As part of continuous development strategies, we provide a successful candidate with digital copies of the certificate and card rather than providing the physical copies. The digital certificate and card can be downloaded and shared on our website while the candidate checks their exam result.

BOOKS AND MERCHANDIZES

There are several course books that are available on our website to purchase and study our courses. The PDF book is available to download instantly after you make the payment. When you pay for a PDF book, a download link appears on the screen that you would need to click to download the book. However, if the link doesn't appear after the payment and/or doesn't work you can write to us at training@iogs.org to have the book emailed to you.

If you purchase a printed book or merchandise, we will ship it to your address within 3 business days and provide you with shipping tracking details. Our standard shipping method is Registered postal services which takes 3-5 business days to deliver within India. , and 7 to 10 business days abroad.

If you want us to dispatch the shipment with a shipping method other than standard shipping method such as DTDC or DHL, an additional shipment fee between 30 - 90 USD/shipment is applicable for the same. For more information on customized shipment, please send an email to training@iogs.org once you check your result. A shipment tracking number is provided to you through email as soon as we dispatch a certificate to your address.

Note: All of our merchandise and books are non-refundable. We advise you to check your needs before ordering as an order once placed cannot be canceled or replaced (if delivered).

SITE UPTIME

We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to the server and, other technical issues. Therefore, we will not be liable if this website is unavailable at any time. This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

VISITOR CONDUCT

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise, to the contrary we will be free to copy, disclose, distribute, incorporate, and otherwise use such material for any and all purposes.

When using this website you shall not post or send to or from this Website any material:

 

For which you have not obtained all necessary consents; that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to civil liability, or otherwise is contrary to the law of the country we are based in;

This is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website.

LINKS TO AND FROM OTHER WEBSITES

Any links to third-party websites located on this Website are provided for your convenience only. We have not reviewed each third-party website and have no responsibility for such third-party websites or their content. We do not endorse the third-party websites or make representations about them or any material contained in them. If you choose to access a third-party website linked to this Website, it is at your own risk. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:

  • You do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

  • You do not misrepresent your relationship with us or present any false information about us;

  • You do not link from a website that is not owned by you; and

  • Your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person, or does not comply in any way with the law of the countries we are based in.

DISCLAIMER

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of the material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we do not commit to ensuring that such material is correct or up to date. The material on this Website is provided without any conditions or warranties of any kind.

 

To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties, and conditions which but for these terms may affect relation to this Website.

EXCLUSION OF LIABILITY

Neither we nor any other party (whether or not involved in producing, maintaining, or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect, or consequential loss, and whether in tort or contract or otherwise in connection with this Website.